Add us to your speed dial! Our physicians and staff are always available for you. Simply remember one number to get in touch with us: (630) 323-0890.
NON-EMERGENCY CALLS: Feel free to call anytime during office hours (Monday to Friday between 9 AM and 5 PM) with questions about your baby or for medical advice. Our well-qualified nursing staff will answer most questions. If you would like to speak with your doctor directly, we will arrange for the doctor to call you back.
URGENT / EMERGENCY CALLS: We are available 24hrs per day. Remember only one number: (630) 323-0890. In the daytime between 9 AM and 5 PM, you will speak with our triage nurse. When we are not in the office we have an Answering Service that takes our calls. If you need to speak with a doctor you may leave a message and the physician will call you back within 30 minutes. We request that if it is not urgent, hold your questions for the triage nurse during office hours.
If you have a true emergency, please do not call the office…DIAL 911…and then call our physician on call.
Did you know that an exam appointment is different from a sick check appointment? A sick check appointment can be scheduled on a daily basis as needed for sick or injured children. The sick check will focus on symptoms of the illness or injury. A routine exam consists of an exam of well-being to assure that your child is on target for normal growth and development. An exam appointment should be scheduled well in advance. We see patients during office hours by appointment only. Saturday hours are by appointment only and reserved for sick children. There will be an extra charge for physician services on Saturday.
SICK CHILDREN: We make every attempt to see all sick children the same day. In times of heavy patient volume, our phone nurse may triage the calls to assist in getting the sickest children in first. They can assist you with instructions on caring for your child at home and what symptoms to look for.
As a general rule, we will not prescribe for sick children over the phone. It is in the child’s best interest to be examined by a doctor for proper diagnosis and treatment.
Requests for a next day appointment may be left on our voicemail any time after business hours, and a call will be returned the next business day.
WELL-CARE VISITS: The American Academy of Pediatrics recommends routine well-care visits at the following ages: 3 to 5 days old, 1-month, 2-months, 4-months, 6-months, 9-months, 12-months, 15-months, 18-months, 24-months, 30-months, 3-years, 4-years. Every year after 3-years old an annual health supervision visit that includes a physical exam, as well as a developmental, behavioral, and learning assessment is recommended.
We do believe strongly in immunizing children against known diseases and will ask for your cooperation in scheduling an annual routine exam. If you are a parent that does not want your child immunized, this is probably not the right office for you. We firmly believe it is in your child’s best interest to receive the vaccinations recommended.
A well care/annual visit includes:
- Comprehensive review of the child’s health and medical history
- Physical exam with emphasis on preventative needs
- Immunizations and screening tests, if needed (billed separately)
- Wellness counseling
A well care/annual visit does not include:
- Treatment or counseling for a specific medical condition or problem
- Any service not considered part of the above routine exam
If it is the choice of the parents to address both the routine exam and treatment or consultation of a medical issue (thus avoiding two separate visits) there will be two specific charges: one for the exam, and one for the sick check. This is a policy endorsed by the American Academy of Pediatrics. Most insurance policies allow payment for both charges but may apply a separate co-payment.
SCHOOL, CAMP & SPORTS PHYSICALS: According to the State of Illinois requirements, all students new to a school must have a physical exam prior to school admission. Remember – this includes preschool and kindergarten, middle school, high school, and college! If your child will be in need of a school physical, please make every attempt to schedule the exam appointment for the months of February, March and April to avoid the summer rush!
Remember, our summer appointments go quickly! If you have a deadline date, make sure you allow ample time to schedule your appointments. Our exam appointments can be scheduled up to three months in advance.
No Show/Late Cancellation Fee
We have a scrict No Show/Late Cancellation Policy to patients who do not show up for their appointment or cancel late. This will allow us to offer these appointment slots to patients who truly need them. We hope you can understand the need for this policy in our attempt to service all of our patients in a timely manner.
* $50 fee for an exam appointment that is missed or not cancelled 48 hours prior to appointment time.
* $25 fee for a sick appointment that is missed or not cancelled the night before the appointment.
Insurance and Billing
Please call our Insurance Department (630) 323-0890 x 4 to make certain we are participating with your insurance plan. It is our policy to file insurance claims for all companies with whom we are contracted. We will require a copy of the front and back of your insurance card, and ask that you complete one of our Patient Information Forms. You will be responsible for all unpaid claims. It is your responsibility to determine your personal benefits. If you do not agree with the amount your insurance company has paid, please call your insurance carrier to question them.