Add us to your speed dial! Our physicians and staff are always available for you. Simply remember one number to get in touch with us: (630) 323-0890.
Our courteous office staff works hard to ensure patient comfort and convenience. To help you better understand our office operations, we have included the information you need about our hours, locations, appointments, insurance acceptance and billing. Please feel free to call our office with any additional questions at (630) 323-0890 x 4.
NON-EMERGENCY CALLS: Feel free to call anytime during office hours (Monday to Friday between 9 AM and 5 PM) with questions about your baby or for medical advice. Our well-qualified nursing staff will answer most questions. If you would like to speak with your doctor directly, we will arrange a call back by the end of the day.
URGENT / EMERGENCY CALLS: We are available 24hrs per day. Remember only one number: (630) 323-0890. In the daytime between 9 AM and 5 PM, you will speak with our triage nurse. When we are not in the office we have an Answering Service that takes our calls. If you need to speak with a doctor you may leave a message and the physician will call you back within 30 minutes. We request that if it is not urgent, hold your questions for the triage nurse during office hours.
If you have a true emergency, please do not call the office…DIAL 911…and then call our physician on call.
Did you know that an exam appointment is different from a sick check appointment? A sick check appointment can be scheduled on a daily basis as needed for sick or injured children. The sick check will focus on symptoms of the illness or injury. A routine exam consists of an exam of well-being to assure that your child is on target for normal growth and development. An exam appointment should be scheduled well in advance. We see patients during office hours by appointment only. Saturday hours are by appointment only and reserved for sick children. There will be an extra charge for physician services on Saturday.
Requests for next day appointments may be left on our voice mail any time after business hours. Our Receptionists will return your call at the start of the next day’s business to set up a convenient time for the appointment. We have found this helps us all plan our day!
SICK CHILDREN: We make every attempt to see all sick children the same day. In times of heavy patient volume, our phone nurse may triage the calls to assist in getting the sickest children in first. They can assist you with instructions on caring for your child at home and what symptoms to look for.
As a general rule, we will not prescribe for sick children over the phone. It is in the child’s best interest to be examined by a doctor for proper diagnosis and treatment.
WELL-CARE VISITS: The American Academy of Pediatrics recommends routine well-care visits at the following ages: 3 to 5 days old, 1-month, 2-months, 4-months, 6-months, 9-months, 12-months, 15-months, 18-months, 24-months, 30-months, 3-years, 4-years. Every year after 3-years old an annual health supervision visit that includes a physical exam, as well as a developmental, behavioral, and learning assessment is recommended.
The annual exam is a necessary part of monitoring childhood development. It will give your doctor a chance to ask pertinent questions regarding the health and growth of your child. Each stage of development is important for your child in reaching the necessary milestones that will assure us your child is in the best of health Parent and patient concerns regarding eating, sleeping and social habits can be assessed to help your child grow into a healthy adult. The annual exam is a good time to take care of necessary school, sport or camp physicals.
We advise that you choose a primary care provider from our group of physicians. That doctor will follow your children’s growth and development over the years. Routine annual exams should be scheduled with your primary physician, but an appointment for a sick child can be scheduled with any of the available physicians. All of the physicians at Hinsdale Pediatrics follow the guidelines set forth by the American Academy of Pediatrics and the Center for Disease Control.
We do believe in immunizing children against known diseases and will ask for your cooperation in scheduling an annual routine exam.We do believe in immunizing children. If you are a parent that does not want your child immunized, this is probably not the right office for you. We firmly believe it is in your child’s best interest to receive the vaccinations recommended. Some of our doctors remember these diseases, and they know the risk involved in not immunizing.
A well care/annual visit includes:
- Comprehensive review of the child’s health and medical history
- Physical exam with emphasis on preventative needs
- Immunizations and screening tests, if needed (billed separately)
- Wellness counseling
A well care/annual visit does not include:
- Treatment or counseling for a specific medical condition or problem
- Any service not considered part of the above routine exam
If it is the choice of the parents to address both the routine exam and treatment or consultation of a medical issue (thus avoiding two separate visits) there will be two specific charges: one for the exam, and one for the sick check. This is a policy endorsed by the American Academy of Pediatrics to assure that the physician is getting paid for all services rendered. Most insurance policies allow payment for both charges but may apply a separate co-payment.
SCHOOL, CAMP & SPORTS PHYSICALS: According to the State of Illinois requirements, all students new to a school must have a physical exam prior to school admission. Remember – this includes preschool and kindergarten, middle school, high school, and college! If your child will be in need of a school physical, please make every attempt to schedule the exam appointment for the months of February, March and April to avoid the summer rush!
Schools in the State of Illinois require a kindergarten, sixth grade and high school physical. In addition, an annual exam is required for all sports and camp participants. Remember, this physical is good for a period of one year only, so make sure the exam is done during the appropriate season. The physician must complete a special form before your child can try out or take part in any practice for the sport. Summer camps and most sports camps will also require an admission physical, so make sure you plan ahead! We will be happy to complete the necessary forms during your child’s annual exam.
Remember, our summer appointments go quickly! If you have a deadline date, make sure you allow ample time to schedule your appointments. Our exam appointments can be scheduled up to three months in advance.
Insurance and Billing
Please call our Insurance Department (630) 323-0890 x 4 to make certain we are participating with your insurance plan. It is our policy to file insurance claims for all companies with whom we are contracted. We will require a copy of the front and back of your insurance card, and ask that you complete one of ourPatient Information Forms. You will be responsible for all unpaid claims. It is your responsibility to determine your personal benefits. If you do not agree with the amount your insurance company has paid, please call your insurance carrier to question them.
If your insurance plan requires a written referral, please try to give us advance notice so we may accommodate you.
Statements are printed once a month and will indicate the balance that is your responsibility. Charges awaiting insurance will be shown as “pending insurance.”
Any request for release of medical information must be by written consent. Due to its confidential nature, your account can only be discussed with parents, legal guardian, and your insurance carrier.
We accept checks, cash or credit cards. Please talk with our Office Manager should you require a payment plan. We are happy to file your insurance for you and will discount according to the allowed fee schedules of our contracted plans.